We are here to help!

Do you need support with your video lessons? Or do you have any questions? Please have a look at our FAQ section.

Wir sind hier um zu helfen!

Brauchst du Unterstützung bei deinen Video Kursen? Oder hast du bestimmte Fragen? Schau bei unseren FAQs.

Hilfe und Fragen gibt's hier in Deutsch!

 FAQ - Most asked questions

Questions about your person, physique and abilities

  • Sports and dance clothing in which you can move well is sufficient. You need an area of approx. 3 x 3 m. Some courses require aids , footwear, e.g. step, jazz or gymnastics shoes and possibly ballet slippers. Equipment such as a chair, barre or table are listed in the course description for certain courses.

    Questions about your technical equipment can be found below under the section Technical requirements.

  • Different levels are offered. Watch the intro video and pay attention to the course description, you don't have to be perfect. Have fun taking part, feel comfortable and expand your skills!

  • We recommend that you train 2 - 3 times a week.

    You can organise your time flexibly. If you want to train more, listen to your body.

  • It is up to you to decide whether you can do the exercise properly and whether it is good for you or not! If in doubt, please check with your doctor.

  • You can connect with other members via our TANZMOTO app and we are also developing WhatsApp/Telegram chats in a forum

  • If you are interested, you are welcome to book an individual or group online seminar with the teacher of your choice.

  • Currently not yet or on request.

  • Of course! Friends are worth their weight in gold. Dance together. You need a bit more space.

  • Of legal age for purchase. Responsibility due to risk of injury (possible parental consent)

  • Warm up, listen to your body, don't overdo it, clarify your surroundings, ask a doctor if necessary

  • Via our forum, e-mail, chat group and vimeo

Technical requirements

  • You need an updated mobile device, laptop, PC or Mac and stable internet connection.

  • Via all mobile devices, laptops and computers. Either via the Vimeo website or the Vimeo app.

  • As long as you are a signed up basic or premium member you have permanent access.

    When buying or renting in the Vimeo shop either infinite or according to the specified period, usually 72 hours.

  • If you are a signed up basic or premium member, you don’t download and you have to be online. We recommend a stable internet connection.

    If you bought a course in the Vimeo shop you can watch offline.

  • Yes. You need stable internet connection.

  • Make sure that you have sufficient data volume or a stable Wi-Fi connection in the area that is accessible to you.

  • You can access the courses due to the regulations of our payment methods and depending where they're supported.

  • -Please send an email to support(at)tanzmotoacademy.com

    -Or check the most frequently asked questions on this website: https://support.squarespace.com/hc/en-us

  • Our TANZMOTO app can be created as an internal chat group on request. To do this, you need to download it once free of charge and make a request for the chat group.

  • Generally no, unless you train together at the same location.

Questions about access to the video courses and purchasing products

  • You need to sign in on our website, next step is to book one of our member areas.

  • Log in with your username and password, then click on the page „Account“ and the area „Digital Products“ will open automatically.

  • As long as you are a member.

  • No, it’s not possible.

  • When you have a look at the course description. You can see a recommendation for the course level.

  • Yes, if you have a stable internet connection.

  • You can access the courses due to the regulations of our payment methods and depending where they're supported.

  • In the payment methods will be always a help button. 
If you don’t get further please contact us via e-mail: support(at)tanzmotoacademy.com

  • Generally no. If there is sufficient and plausible justification, the reimbursement request will be reviewed and a decision will then be made.

  • If course materials are provided by the lecturer, they will be available to you in the long term.

  • We do not currently offer live sessions.

  • A backup is created and will be sent to you.

  • Yes, when you sign in now, you will get the Starter Special Prize.

    When you buy two online courses you get 30% off the third purchase.

    Also, if you refer a new buyer, you will get 20% off your next purchase.

  • Generally no, unless you train together at the same location.

  • No, not in terms of content anyway. The purchase should be agreed with the parents.

  • You will receive a proof of purchase from the cash register system you use.

Questions about courses on site

  • Comfortable dance or sportswear, possibly sneakers or socks. Some water and a towel. Special aids are listed in the course description.

  • The target group is usually already mentioned in the course title. You will also find information on this in the course description.

  • Right now we don’t offer Live- online courses.

  • Yes, when you sign in now, you will get the Starter Special Prize.

  • No, there are no age requirements, but the target group is usually already mentioned in the course title. You will also find information on this in the course description.

  • After live sessions, yes, if your attendance has been confirmed by the lecturer. Not for video-on-demand courses.